Terms of service
Terms of Service
Last updated: 22 September 2026
Welcome to ForeverNest™. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
1. About ForeverNest™
ForeverNest™ is an online retailer offering household and lifestyle products.
Trading name: ForeverNest™
Legal business name: Forever Nest Store
Business address: 64 Tenth Avenue, CF47 9TE
Email: forevernestsupport@gmail.com
Company number: [ONGOING]
VAT number: [ONGOING]
2. Using Our Website
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our website or systems.
- Introduce viruses, malware or other harmful code.
- Interfere with the security or operation of the website.
- Copy or commercially exploit our content without permission.
We reserve the right to suspend access to the website where reasonably necessary to protect our business, customers or website.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
All products supplied to consumers will comply with applicable UK consumer law.
Nothing in these Terms limits your statutory rights.
4. Prices
All prices are displayed in GBP (£) unless otherwise stated.
The total price of your order, including applicable delivery charges, will be shown before you complete your purchase.
We reserve the right to change prices at any time, but changes will not affect orders that we have already accepted.
If a genuine pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.
5. Orders
When you place an order, you are making an offer to purchase the products selected.
After placing your order, you will receive an email confirming that we have received your order.
Your order will be accepted when we confirm that it has been accepted and/or dispatched, depending on the circumstances.
We may cancel an order where there is a genuine reason, including:
- The product is unavailable.
- There is an obvious pricing or description error.
- We suspect fraudulent activity.
- We are unable to deliver to the address provided.
- Circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been taken, you will receive a refund for the cancelled order.
6. Payment
Payment must be successfully authorised before your order is processed.
We accept the payment methods displayed during checkout.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
7. Delivery
We deliver according to the delivery options available at checkout.
Delivery charges and estimated delivery times will be displayed before you complete your purchase.
Unless another period has been agreed, UK consumer law generally requires goods purchased online to be delivered without undue delay and within 30 days.
For more information, please see our Shipping Policy.
8. Cancellation, Returns and Refunds
For most online purchases, UK consumers have a legal right to cancel their order within 14 days of receiving the goods, without giving a reason.
After notifying us of cancellation, you generally have a further 14 days to return the goods.
For full details, please see our:
Returns & Refund Policy
Your statutory rights are not affected by these Terms.
9. Faulty or Misdescribed Products
Our products must be:
- Of satisfactory quality.
- Fit for their intended purpose.
- As described.
If a product is faulty, defective, damaged or not as described, please contact us.
Depending on the circumstances, you may have legal rights to a repair, replacement, price reduction or refund under UK consumer law.
Nothing in these Terms removes or restricts those rights.
10. Product Safety
Products should only be used for their intended purpose and in accordance with any instructions or safety information supplied with them.
For the ForeverNest™ Bag Sealer, please follow all supplied operating and safety instructions.
The product should be kept away from water and used only as instructed.
Keep the product and any accessories away from children unless specifically intended for children’s use.
11. Intellectual Property
The ForeverNest™ name, logo, photographs, graphics, product descriptions, website design, text and other original content are owned by or licensed to ForeverNest™ unless otherwise stated.
You may access our website for personal, non-commercial purposes.
You must not reproduce, modify, distribute or commercially exploit our content without our written permission, except where permitted by law.
12. Customer Reviews
If you submit a review, photograph, video or other content to ForeverNest™, you confirm that you have the right to provide that content and that it does not infringe another person’s rights.
Reviews must represent genuine customer experiences.
We may moderate or remove content that is unlawful, fraudulent, misleading or otherwise violates our requirements.
We will not knowingly publish fake or misleading reviews.
13. Website Content
We aim to keep information on our website accurate and up to date.
However, we do not guarantee that every piece of information will always be complete, accurate or error-free.
We may update product information, availability, prices and website content from time to time.
14. Third-Party Websites
Our website may contain links to third-party websites.
These links are provided for convenience. We are not responsible for the content, availability, security or privacy practices of third-party websites.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms excludes or limits:
- Liability for death or personal injury caused by negligence.
- Liability for fraud or fraudulent misrepresentation.
- Your statutory consumer rights.
- Liability relating to defective products where it cannot legally be excluded.
- Any other liability that cannot legally be excluded or limited.
16. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, transport disruption, strikes, supply-chain problems, government restrictions, technical failures or other unforeseen events.
Where possible, we will keep you informed and take reasonable steps to minimise the impact.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your personal information.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.
The version applicable to your purchase will generally be the version in force when you place your order.
Changes will not remove or reduce rights that you have already acquired.
19. Complaints
If you have a complaint about an order or our service, please contact us first.
Email: forevernestsupport@gmail.com
Please provide your order number and explain the issue so that we can investigate it.
We aim to respond to complaints within 1–2 business days.
20. Governing Law
These Terms are governed by the laws applicable in the relevant part of the United Kingdom.
If you are a UK consumer, nothing in these Terms affects any mandatory consumer rights available to you under applicable law.
21. Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer.
Where any provision of these Terms conflicts with a mandatory requirement of UK consumer law, that legal requirement will take precedence.
22. Contact Us
If you have questions about these Terms, your order or our products, please contact:
ForeverNest™
Email: forevernestsupport@gmail.com
Business address: 64 Tenth Avenue, Merthyr Tydfil, Wales, UK