Refund policy

Returns & Refund Policy

Last updated: 22 September 2026

At ForeverNest™, we want you to be happy with your purchase. If you change your mind or there is a problem with your order, you have rights under UK consumer law, and we will handle your return or refund fairly and in accordance with those rights.

1. Your Right to Cancel

If you purchase a product from ForeverNest™ online, you generally have the right to cancel your order within 14 calendar days from the day after you receive your goods, without needing to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the product.

To exercise your cancellation right, please contact us at:

Email: forevernestsupport@gmail.com

Please include your order number and let us know that you wish to cancel your purchase.

2. Condition of Returned Items

You may handle the product as you would reasonably be able to in a shop to determine its nature, characteristics and functionality.

However, if the product has been used or handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, we may be entitled to make a deduction from the refund in accordance with applicable UK law.

Please return the product, where reasonably possible, with its original packaging, accessories and any included instructions.

3. Faulty, Damaged or Incorrect Items

Your statutory rights are not affected by this policy.

If your ForeverNest™ Bag Sealer is:

  • faulty or defective;
  • damaged when you receive it;
  • not as described;
  • not fit for its intended purpose; or
  • does not work as it should,

please contact us as soon as possible.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. (GOV.UK⁠)

If you report a qualifying fault within 30 days, you may generally have the right to reject the goods and receive a refund. After this period, different remedies, including repair or replacement, may apply. (GOV.UK⁠)

4. Refunds

Once you have cancelled your order and we have received the returned goods, or you have provided appropriate evidence that they have been sent back, we will process any refund due without undue delay and within the time required by applicable UK law.

For a valid cancellation under the Consumer Contracts Regulations, refunds will normally include the cost of our standard delivery service. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery service.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

We will not charge you a fee for processing a refund. (GOV.UK⁠)

5. Return Postage

If you are cancelling your purchase because you have simply changed your mind, you are generally responsible for the direct cost of returning the item to us, unless we have agreed otherwise or applicable law requires us to cover the cost.

If the item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where we are responsible for the problem, we will arrange an appropriate remedy in accordance with your statutory rights.

6. Items That Cannot Be Returned

Certain products may be excluded from the normal 14-day cancellation right under UK law, including certain personalised or bespoke products and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.

If an exemption applies to a particular product, this will be clearly stated before purchase.

7. How to Request a Return

To request a return or cancellation, please email:

forevernestsupport@gmail.com

Please provide:

  • Your full name
  • Order number
  • Product purchased
  • Reason for return, if applicable
  • Whether you are requesting a cancellation, refund, replacement or reporting a fault

We will provide you with the relevant return instructions.

Please do not send products to an address without first contacting us, as this may delay the processing of your return.

8. Proof of Purchase

We may request reasonable proof of purchase, such as your order number, order confirmation or other evidence showing that the product was purchased from ForeverNest™.

9. Your Statutory Rights

Nothing in this policy limits or excludes any rights you have under UK consumer law.

In particular, we do not exclude or restrict your rights in relation to goods that are faulty, not as described, or not fit for purpose.

Where a term of this policy conflicts with a mandatory consumer right, the mandatory consumer right will apply. (GOV.UK⁠)

10. Contact Us

For questions regarding returns, refunds or faulty products, please contact:

ForeverNest™

Email: foreverneststore@gmail.com

We aim to deal with all return and refund requests fairly, promptly and in accordance with applicable UK consumer law.