Shipping policy

Shipping Policy

Last updated: 22 September 2026

Thank you for shopping with ForeverNest™.

We aim to make your order experience as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are normally processed within [1–2 business days] after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, your tracking information will be included.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Standard Delivery: £3.99 (FREE DELIVERY WHEN ORDERING OVER £15)
Estimated delivery time: 2–5 business days

Express Delivery: £5.99
Estimated delivery time: 1-3 business days

Available delivery options and their costs will always be displayed at checkout before payment is completed.

We will make reasonable efforts to meet the estimated delivery timeframe shown at checkout.

Unless another delivery period has been specifically agreed, UK consumer law generally requires goods purchased online to be delivered without undue delay and within 30 days. (GOV.UK)

3. Delivery Address

Please make sure your delivery address is correct before completing your order.

ForeverNest™ cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at:

forevernestsupport@gmail.com

We will do our best to help, but we cannot guarantee that an address can be changed after an order has been dispatched.

4. Tracking

Where a tracked delivery service is used, tracking information will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

  • Your designated safe place
  • With household members
  • With neighbours
  • Any delivery instructions provided to the courier

If you still cannot locate your parcel, please contact us at [INSERT CUSTOMER SERVICE EMAIL] and we will investigate the matter.

5. Delayed Deliveries

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays
  • Severe weather
  • Transport disruption
  • Industrial action
  • Public holidays
  • High-volume periods
  • Incorrect delivery information
  • Events outside our reasonable control

If your order is significantly delayed, please contact us so that we can investigate with the delivery provider.

Nothing in this policy limits your statutory rights where goods are not delivered within the period required by law.

6. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of the packaging and the product so that we can investigate the issue.

If an order is lost in transit, please contact us and we will investigate with the relevant delivery provider.

Your statutory consumer rights remain unaffected.

7. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at:

forevernestsupport@gmail.com

Please include your order number and details of the problem.

We will investigate and, where appropriate, arrange a replacement, refund or other remedy in accordance with your statutory rights.

8. International Delivery

International delivery may be available to selected countries.

Where international delivery is offered, the available destinations, delivery charges and estimated delivery times will be displayed at checkout.

Customers outside the UK may be responsible for customs duties, import taxes or other charges imposed by the destination country.

These charges are outside ForeverNest™’s control and may vary depending on the destination and applicable local regulations.

9. Customs and Import Charges

For international orders, customers are responsible for complying with the import requirements of their destination country.

If customs duties, import taxes or other charges are imposed by the destination country, these may be payable by the customer unless otherwise stated at checkout.

ForeverNest™ cannot guarantee that an international shipment will not be subject to customs charges or delays.

10. Delivery Attempts

If a courier is unable to deliver your order because nobody is available, the courier may leave the parcel in a safe place, with a neighbour or at a collection point, depending on the delivery service and the instructions provided.

If a parcel is returned to us because it could not be delivered due to an incorrect address, failure to collect the parcel, or other circumstances attributable to the customer, please contact us so we can discuss the available options.

11. Delivery Costs

The delivery cost applicable to your order will be displayed before you complete your purchase.

We will not add unexpected mandatory delivery charges after you have placed your order.

Any optional delivery upgrades must be actively selected by the customer before payment. UK guidance requires express consent for optional additional charges such as faster delivery. (GOV.UK)

12. Delivery and Your Consumer Rights

Nothing in this Shipping Policy limits your rights under UK consumer law.

If we fail to deliver your goods within the agreed delivery period, or within the applicable legal timeframe, you may have rights to require delivery within an additional reasonable period or, in certain circumstances, cancel the contract and receive a refund.

Where a specific delivery date or period was agreed and delivery by that time was essential, different cancellation rights may apply. (Legislation.gov.uk)

13. Contact Us

If you have any questions about delivery or your order, please contact us:

ForeverNest™

Email: forevernestsupport@gmail.com

Business address: 64 Tenth Avenue, Merthyr Tydfil

We will do our best to resolve delivery issues as quickly as possible.


ForeverNest™ — Simple products for a more organised home.